If you have any questions, please contact: aha.support@ts.fujitsu.com
Dear Team
I would like to share some suggestions :
1. One single access for all Fujitsu products and details, and to have one database to browse at single portal.
introduce support, training, products details, sales at one single link ( to combine all portals in one single portal ), so this will asset engineers and customers to get information very easily and faster.
2. Enhance language words used with products and systems, this will ease the configuration and implementation process.
3. develop fujitsu products and systems to have one single window, so engineer can install OS, update drivers and firmware, download and install drivers from internet directly, in one step, not to have more two or three resources.
Guest
From my perspective it would be very helpful for new partners and customers, if release lists like the released drivers and released adapters were based on a database and could be easily examined through a web interface (directly integrated in the support website) rather than through separate Excel files. The same applies to release information for PRIMEFLEX. WebArchitect does that very well.
Also for ETERNUS storage systems the support matrix, multipath drivers, and plugins could be made available on the support website, rather than providing them on the website https://storage-system.fujitsu.com/doc/downloads-dx.html
We are used to the processes but new partners and customers need a training to become familiar with the different information sources. Fujitsu will have to make it easier for any kind of customer to get all required information easily and in one location. Keyword: agility.